Cancellation & Refund Policy

Order Cancellations

Since our bakery products are perishable and custom-made to order, cancellation guidelines apply as follows:

• Standard Orders: Cancellations must be made at least 12 hours prior to the scheduled delivery or pickup time for a full refund.
• Custom Cake & Large Event Orders: Cancellations must be requested at least 24 to 48 hours in advance. Since ingredients and decorations are purchased/prepared in advance, cancellations made within 24 hours of delivery may incur a 50% cancellation fee.
• Once an order is marked as "Out for Delivery" or prepared, we cannot accept any cancellations or offer refunds.

Returns & Exchanges

Due to the food safety and perishable nature of our products, we do not accept returns or exchanges once the products have been delivered and accepted.

Damages, Issues, or Incorrect Orders

Your satisfaction is our top priority. Please inspect your order immediately upon receipt (delivery or pickup). If you receive a damaged, incorrect, or defective item, please contact us immediately within 2 hours of receipt:

• Call or message us at +91 78383 81331.
• Email clear photographs of the product and packaging to hello@narulabakery.com.

Upon verification, if the issue is due to a preparation error or transit damage on our end, we will arrange a replacement or issue a full or partial refund.

Refund Processing

Approved refunds will be processed back to your original payment method (bank account, card, or UPI wallet) within 5 to 7 business days depending on your financial institution.